Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thejohanna.net

 Please note that returns will need to be sent to the following address: buyjohanna@gmail.com

If your return is accepted, you will be responsible for returning your item, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question support@thejohanna.net

Please be advised that Final sale items are not able to be refunded or exchanged. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges on sale items, gift cards, or on sales past 7 days.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
No refunds will be given. You will be given a credit.

Keep in mind you have 14 days from delivery to report a damaged or defective item. If you select "Damaged/Defective" or "Wrong Item" as the reason during the return process, the system will prevent you from completing the return for that item. This is intentional because we require these issues to be handled directly by our Customer Care team. This ensures the issue is properly resolved and that the correct return label is issued.

If you select "Damaged/Defective" or "Wrong Item" as the reason during the return process, the system will prevent you from completing the return for that item. This is intentional because we require these issues to be handled directly by our Customer Care team. This ensures the issue is properly resolved and that the correct return label is issued.

Inspection, Discrepancies, and Deductions

Every return is inspected. Missing, ineligible, or worn items can reduce or cancel credit. Credit adjustments for unselected or questionable items are issued only after the warehouse review.

We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity. We may refuse service in store or online for similar reasons. Non‑Fashion Nova items sent to our distribution center will be discarded upon receipt.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Johanna items sent to our Distribution Center will be discarded upon receipt.